Are You Connected to the Net All Over Wireless LTE Device?
If you are connected:
Unplug the power from the device. Wait 10 seconds and plug it back in.
Is it one device having problems or multiple devices?
One device = Issue is solely with the device. Refer to the manufacturer.
Multiple devices = Multiple devices = Power cycle the radio. Make sure that every device is connected to the right wireless name with the correct password. If it still isn’t work attempt to connect with an ethernet cable. If you’re still not receiving an internet signal you should try to bandlock (instructions can be found in the menu item above this one).
Is the SIM light turned on? (between WiFi and signal)?
If not, take out the SIM card and put it back in. See SIM CARD
Are the Signal lights lit up?
Not Lit = Unscrew the antennas and screw them back in. If this does not work, you may be in a location where you cannot get cell service. Try testing the device outside or moving the device around. If this fixes the problem, you may need an external antenna.
Is the 4G Icon lit up?
Not Lit = The device is not connecting to the cell tower properly. The problem may be a temporary issue with the cell tower. If the problem persists past 24 hours, please call us at 888-425-3656 and press option 2 for support or email us at support@netallover.com.
Lit = The device is connecting to the cell tower properly. Please check the 4G modem settings and make sure these are set properly. This could also be a temporary issue with the cell tower. If the issue persists, call us at 888-425-3656 and press option 2 for support or email us at support@netallover.com.
If you are not connected:
Default SSID
If the default SSID name shows on the wireless list on the device, connect to it with the default password listed on the sticker on the bottom of the radio.
SSID: NET_ALL_OVER_5G_XXX
Passphrase: 1234567890
Ethernet Cable Connect to the radio by plugging an Ethernet cable into a LAN port. Do NOT use the WAN port which is on the left furthest from power.
If you still cannot connect, give us a call at 888-425-3656 or email us at support@netallover.com
Verify Password
If it works using the Ethernet cable, but you cannot connect to the Wi-Fi, follow the steps in the ‘LTE WIFI Device Settings’ to confirm the Wi-Fi password has not been changed.
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Net All Over was founded by one of the innovators of Wireless Internet (Wi-Fi) service, having designed one of the first outdoor wireless Internet networks in the U.S. in 1996. Our goal is to provide high-speed Internet service to rural or low-service areas that either have no competitive alternative – OR – have no high-speed choice at all.
For inquiries: support@netallover.com
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