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Are You Facing Connection Issues with Your Wireless LTE Device?

Updated: Apr 9


NetAllOver_HighSpeedInternet_Description i.e. familyinternet, OhioInternet WomanWorkingFromHome


If you are connected:

What color are the signal bars?


If they are green:

the white radio is connecting with the cell tower, and your devices should be getting internet.


Verify you are receiving no internet as opposed to very slow internet and make sure you are connecting to the right Wi-Fi.


Unplug the white radio from the wall, and wait 15 seconds before plugging it back in. It should take 2-5 minutes to reboot.


If you are still offline when the signal bars light up again, there may be an issue with your local cell tower.


If the problem continues for longer than 24 hours, please give us a call at 888-425-3656 and press option 2 for support.


If the lights are blank:

the white radio is not connecting to the cell tower. Make sure the antennas are screwed on tightly. Take the device outside on an extension cord and see if the light turns green. If it does, you will need an external antenna to get a good signal.


If it stays blank, we should attempt an ‘APN Reset’ Instructions on how to perform this procedure can be found here. 

If this does not fix the issue, please call us at 888-425-3656 and press option 2 for support.

 

If you are not connected,

If the default SSID name shows on the wireless list on the device, connect to it with the default password listed on the sticker on the bottom of the radio.

SSID: GL-X3000-xxxPassphrase: goodlife


Ethernet Cable

Connect LTE device to the computer with an ethernet cable and log into the radio. If you cannot pull up the radio, verify they are being assigned and IP address from the radio. If after you check the physical connection between the radio and the computer as well as the TCP/IP settings and you still cannot log into the radio, then the radio is bad, and it will need to be replaced. We will replace at no charge, please send back the radio with the return label in the box or ask for one.


Verify Password

If it works using the Ethernet cable, but you cannot connect to the Wi-Fi, follow the steps of the “Wi-Fi Device Settings” section above.


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Net All Over was founded by one of the innovators of Wireless Internet (Wi-Fi) service, having designed one of the first outdoor wireless Internet networks in the U.S. in 1996. Our goal is to provide high-speed Internet service to rural or low-service areas that either have no competitive alternative – OR – have no high-speed choice at all.

For inquiries: support@netallover.com

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