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Are You Asking the Right Questions When Choosing High-Speed Internet?

Updated: Apr 8

When searching for high-speed Internet service, it’s important to ask the right questions to ensure that you choose a plan that meets your needs.


Here are our top 22 questions to ask!

Here are some key questions to consider:

  1. What type of Internet service is available in my area?

  2. Options such as DSL, cable, fiber-optic, satellite, or fixed wireless. The availability of these options can vary based on your location.

  3. What are the available download and upload speeds?

  4. Different plans offer different speeds, so it’s crucial to choose a plan that provides the speed you need for your online activities.

  5. Are there any data caps or usage limits?

  6. Some providers impose limits on the amount of data you can use each month. Be sure to understand any potential restrictions and how they might impact your usage.

  7. What is the monthly cost, and are there any additional fees?

  8. Understand the total cost of the service, including any installation fees, equipment rental fees, and taxes. Additionally, inquire about any promotional pricing and how long it lasts.

  9. Is there a contract, and what are the terms of cancellation?

  10. Some providers may require a contract commitment, and there may be fees for early termination. Understand the terms and conditions before signing up. Did you know Net All Over does not have contracts?

  11. What equipment is included, and is there a rental fee?

  12. Find out if the provider includes a modem or router with the service. If not, ask about rental fees or if you can use your own equipment.

  13. Is there a trial period or satisfaction guarantee?

  14. Some providers offer a trial period during which you can cancel without penalties if you’re not satisfied with the service. Clarify the terms of any satisfaction guarantee. Did you know Net All Over has a 30-Day Money Back Guarantee?

  15. What is the customer support like?

  16. Inquire about the availability and quality of customer support by checking reviews or ask for recommendations from others in your area.

  17. What is the service reliability and uptime?

  18. Understand the provider’s track record for service reliability and the percentage of time the service is operational.

  19. What is the average latency for the Internet service?

  20. Low latency is important for activities like online gaming and video conferencing. Inquire about the average latency of the service.

  21. Can I upgrade or downgrade my plan if my needs change?

  22. Check the flexibility of the plan. Some providers allow you to adjust your plan to meet changing needs.

By asking these questions, you can gather the information needed to make an informed decision about the high-speed Internet service that best suits your requirements!


Net All Over was founded by one of the innovators of Wireless Internet (Wi-Fi) service, having designed one of the first outdoor wireless Internet networks in the U.S. in 1996. Our goal is to provide high-speed Internet service to rural or low-service areas that either have no competitive alternative – OR – have no high-speed choice at all.

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