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FAQ

Frequently Asked Questions

 

Will The Service Work Where I Live?

We are constantly adding new towers. Currently over 94 percent of the U.S. can get service from us. We cannot promise it, but if you live within 5-8 miles of a cell tower, there is a pretty good chance the service will work. We offer a "no-questions asked", full thirty (30) day money-back guarantee, so there is no risk in trying it out.

Can I Use My Own Router?

Sure! We do provide you with a router and we require that you use that one because that is what we use to provide you with technical support when it is required, but you can plug your router into the back of ours, although we recommend that instead of a router, you add a repeater or range extender instead, especially if you need to extend the coverage to other parts of your home or office. Removing our router without our permission voids your warranty and may also cause suspension of your service since removing the router prevents us from providing you with support.

How Long Does It Take To Receive It?

Once your device has been shipped you should receive it within 2-3 Business Days.

 

What Speeds Will I Get? 

As far as speeds go, that varies per customer depending on their location. Environmental factors such as trees, hills, mountains, etc. can all affect the signal. Metal roofing can be a factor in low speeds. Distance to the nearest tower can play a role. Also, how many people are on that tower in terms of congestion. There is unfortunately no way for us to know what speeds you will get until you try the device. This is why we offer the 30-day money back guarantee. We give all our customers the chance to try the service risk free.

Can I Make It Faster?

Yes, but you will have to consider doing one or more of the following things:

Move the LTE router to various places inside your home or office to see if it gets faster. Near windows works best. We can also tell you which direction to aim it and if you put it near a window on that side of the house or building, it will help.

 

Connect an external antenna to the LTE router and fix the antenna to the outside of your house or office. We can supply you with these antennas for an additional one-time charge.

 

Connect an external LTE radio to the outside of your house or building and run a cable inside to your router. We can supply you with this LTE radio for an additional one-time charge.

 

Mount the external LTE radio to a tower or high pole and run the cable inside to your router. We can supply you with all of the equipment and parts for an additional charge as well as provide you with a referral to someone in your area who can assist you with installation if needed.

What If It Doesn’t Work?

We offer a full 30-day money back guarantee. If you are not satisfied with the service for whatever reason, please give us a call and let us know and we’ll make arrangements for you to send the device back. As long as we receive it back within the initial 30-day period you will be able to get a full refund. If you are experiencing technical issues, please give us a call and our tech support team will be more than happy to assist you.

Do You Offer Any Discounts?

Yes, we waive the $39.99 set up fee for Military and First Responders.

Do You Offer A Referral Credit?

Yes, absolutely! We offer a $75 credit to existing customers who refer a new customer. The credit will be applied to the existing customer's account once the new customer has completed 45 days of service with us. Please submit all referrals here. Referrals must be summitted by the new customer within 30 days of signing up.

What Is The Upfront/Startup Cost?

Please refer to our Sign Up Page to see the current startup cost.

Do You Offer/Sell Antennas?

The two kinds of Antennas we offer are Dual Directional Yagi Antenna, and the Poynting Polarity Panel Antenna

 

The Yagi is $149

With this antenna, you need to be fairly accurate when pointing it at the tower. 

We’ll provide maps of where the cell tower is, but some tweaking will likely be required to see the best speeds. It comes with a 25 foot coaxial cable that will run from the antenna to the modem.

 

The other antenna is the Poynting. 

It is made to mount on a pole and a small pole is included with the kit, but this one is easier to mount to a wall if you want to. It captures signals from a much wider range and as long as you have it pointed in the general direction of the tower, it will work fine.

 

This kit costs $199 with 15 foot coaxial cables, and $259 with 30 foot coaxial cables. 

 

If you have a lot of trees right next to where you need to mount the antenna, this is the better option compared to the Yagi, as it can better capture the dispersed signal.

How Do I Cancel My Subscription?

Contact Net All Over: Customers who want to discontinue their subscription are required to notify Net All Over, Inc. BEFORE they ship their equipment back.

Submit a Cancellation Form Online: A representative will send the customer an email with a link to the cancellation form. The customer must fill out and submit the cancellation form online BEFORE they ship their equipment back.

Follow Instructions for Returning Devices/Equipment: After the customer submits a cancellation form, they will be sent a copy of Net All Over's Equipment Return Guidelines. These guidelines must be followed to ensure the device(s)/equipment is returned in an acceptable manner. Devices and equipment not returned in an acceptable manner are subject to replacement fees as stated in the Terms Of Service.

Avoid Fees for Missing or Damaged Items: After the customer submits a cancellation form, they have 14 days to ship back the device(s)/equipment. Anything not returned within this time frame will be subject to replacement fees as stated in the Terms Of Service. Until our shipping department receives the customer's device(s), the customer will continue to be billed as scheduled. Monthly subscription charges will be reviewed for reimbursement based on the date of the invoice and the date the carrier declares possession of the item.

More details are available in the Terms of Service.