CUSTOMER SERVICE LEAD TEAM MEMBER
$18/hr. for the first 90 days, then an increase to $20/hr.
Paid Time Off
Saturdays 9a-3p, Occasional
· Supervise support team.
· Take inbound calls for sales information and support assistance
· Take inbound calls to sign up customers with our service
· Make outbound calls to potential customers who have requested a call back
· Create service tickets to escalate to our technical support staff
· Perform outbound calls to customers to follow-up on service received
· Take inbound calls from customers who wish to make payments
· Proficiently navigate a Windows-based & Web-based system to place orders, create service tickets, and to assist customers with payments
· Answer inbound customer service calls with an open, friendly greeting
· Assist others in preparation of equipment for shipping to customers
· Utilize strong listening skills and probing questions to identify the customer’s concerns and evaluate their needs
· Use strong communication skills to communicate/empathize with customers
· Work well within a team
· Participate in quality assurance processes/programs/initiatives as requested
Ideal candidate will have excellent customer service and computer skills, the ability to multi-task, follow up and work independently. If you are interested in joining our team, please apply now!
Net All Over, Inc is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans.
· Strong attention to detail
· Excellent communication skills to the customer or within the company, whether over the phone or email.
· Strong leadership skills
· Ability to work with a strong team of professionals in a culturally diverse environment
· Ability to multitask and work/function in a fast-paced environment
· Basic to Intermediate understanding of High-speed Internet, computers, smart devices, and routers.
· Microsoft Office Applications, especially Excel, Word, and <whatever we are currently using>
High-school or equivalent
Customer Service: 2+ years
US Work authorization
Wear masks, sanitizer dispenser.